We understand that sometimes a purchase may not meet your expectations, so we offer two types of returns: Change Of Mind and Damaged or Defective Upon Arrival Returns.
Change Of Mind
Most of our products can be returned within 7 days after receiving your item. To be eligible for a change of mind return, your item must be in good, unused condition and include all original parts and packaging. Change of mind returns will be refunded using the original payment method or store credit.
Please Note: The change of mind return option is not intended for defective items.
Conditions for Change-Of-Mind Return:
- Item(s) must be in original, unused condition.
- You're welcome to test the product, but please ensure it is returned in its original condition, without any physical damage to the product or packaging.
- All original parts and packaging must be included.
- Change of mind returns must include all of the items you've received including any complements / free items from us.
- If the product & packaging are returned damaged or incomplete, a 10% processing fee will be applied to the refund.
Return Process for Change-Of-Mind Return:
- Send the email to hello@papershoot.au with Title "RETURN-#order number".
- Our customer service team will guide you through the return process.
Please Note:
- Customers are responsible for return shipping costs on all change of mind orders.
- Any duties or taxes incurred on the return will be deducted from the refund total.
Damaged or Defective Upon Arrival
If you receive a damaged or defective item in your order, please contact us within 7 days of receiving it. Our customer service team will guide you through a few troubleshooting steps to help verify the issue. Once the item is confirmed to be faulty, we’ll arrange a replacement for you right away.
We are dedicated to finding the best solution for you and ensuring a smooth and hassle-free return experience. Please take some time to carefully read the product descriptions to select the appropriate return method. If you have any questions or need assistance, please contact our customer support team.
Exceptions / non-returnable items.
Exceptions / Non-Returnable Items
Certain items cannot be returned or refunded. These include:
- Customized products (such as special orders or personalized items)
- Free items
- Free Gifts
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Any shipping fee already paid to Paper Shoot Australia is non-refundable.